Ideally it is best to assist persons with mental illness before they encounter law enforcement or the justice system.
A network of mental health and substance use providers support the health and well-being of Williamson County families through a coordinated effort. Alongside medical providers, law enforcement officers and court administrators, these partners work diligently to develop a comprehensive and collaborative system of care.
Unfortunately, there are times when someone’s illness or substance use disorder creates a crisis, and it is necessary to call 911 to keep everyone safe.
In Williamson County, we can respond to these types of 911 calls from residents, schools and even our four precinct Constable offices in a safe and responsible manner.
Since 2004, the Wilco Mobile Outreach Team—headed by Director Annie Burwell—has provided treatment options to persons in crises and diverted patients away from jail, hospital emergency departments and state hospitals.
The team works closely with law enforcement and EMS agencies at the scene of a crisis by assessing the needs of the patient and the safety of all involved.
The team has safely conducted over 35,000 calls over the past 15 years.
Sometimes it’s best for the patient and taxpayers when persons are diverted from jail even though they’ve committed a misdemeanor, such as loitering, public intoxication or trespassing.