All new employees to Williamson County Emergency Communications must successfully complete an 8-12 week academy. During this time, we teach our employees the skills they will need to be successful in this profession. This includes training on all of our computer systems, policies and procedures, geography and various other certification courses. It is during our academy that candidates will complete their TCOLE (Texas Commission on Law Enforcement) Basic Telecommunicator Course and will take the State Telecommunicator Licensing Exam.
Upon successful completion of the academy, employees move to the Communications floor and are assigned a trainer to begin phone training. This process takes approx. 4-8 weeks. After the successful completion of phone training, the employee will continue on to a specific radio discipline.
Williamson County Emergency Communications has high standards for our employees. Employees can expect verbal and written exams, practical scenario based training and testing on a regular basis, during both training and continued employment. Failure to meet performance expectations will result in additional training and retesting. Continued failure to meet performance expectations can result in termination.