Williamson County, Texas

Survey

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Please select the type of service you received. (Check ALL that apply)

Bids Commodity/General	Bids Construction	1-Time Service Agreements
Purchase Orders	Other

If you answered "Other" please specify

How did you receive this service?

Telephone	E-Mail	Purchasing Website on www.wilco.org
In Person	Other

If you answered "Other" please specify

Staff Knowledge
Staff demonstrated thorough knowledge of their business.

Strongly Agree	Agree	Neutral
Disagree	Strongly Disagree	Not Applicable

Courtesy
Service was provided in a professional and courteous manner.

Strongly Agree	Agree	Neutral
Disagree	Strongly Disagree	Not Applicable

Cooperation
Staff worked to meet my need(s) and solve my problems(s)

Strongly Agree	Agree	Neutral
Disagree	Strongly Disagree	Not Applicable

Procedures
Forms and procedures were easy to understand and use.

Strongly Agree	Agree	Neutral
Disagree	Strongly Disagree	Not Applicable

Service Quality
The quality of product/service satisfied my needs.

Strongly Agree	Agree	Neutral
Disagree	Strongly Disagree	Not Applicable

Convenience
The location and hours of operation met my needs.

Strongly Agree	Agree	Neutral
Disagree	Strongly Disagree	Not Applicable

Website Services
Website Information/services for this met my needs.

Strongly Agree	Agree	Neutral
Disagree	Strongly Disagree	Not Applicable

Comments required for Disagree and Strongly Disagree responses

Overall Satisfaction
How would you rate your satisfaction with the service overall?

Very Satisfied	Satisfied	Neutral
Dissatisfied	Satisfied	No Opinion

Comments required for Dissatisfied and Very Dissatisfied responses

Service Level Satisfaction - Has there been a change in the level of service during the last year?

Very Satisfied	Satisfied	Neutral
Dissatisfied	Satisfied	No Opinion

Recommendation for Improvement - Please tell us how to improve the performance of Purchasing Department

Final Comments
Please list any outstanding questions or general comments you want the Purchasing Department to consider

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