Office of Professional Standards

How do I contact Internal Affairs?

The Internal Affairs Section is located in the Headquarters Building of the Sheriff's Office located at 508 S. Rock St., Georgetown, TX 78626. Office hours are Monday through Friday, 8:00 am to 5:00 pm. Phone messages can be left anytime after hours and will be promptly returned the next business day.
(512) 943-1329; (512) 943-1335.

Contact may also be made by filling out a Quality Assurance Forms, or from any uniformed deputy, supervisor, or Administrative Assistant assigned to any of the three Sheriff's Office Divisions; Headquarters Division in Georgetown, TX (508 S. Rock St.), Westside Division in Cedar Park, TX (350 Discovery Blvd), or Eastside Division in Taylor, TX (412 Vance).

How do I commend an officer?

Everyone likes a pat on the back when they do a good job. Williamson County Sheriff's Office employees are no different. Each year, the Sheriff's Office receives numerous employee commendations from the public, but for each one we receive, there are twice as many commendable acts that go unnoticed.

When you receive service from the Sheriff's Office that you feel is worthy of commendation, we would like to hear about it. Call the employee's supervisor [if you know it] or the Internal Affairs Section (512) 943-1329, (512) 943-1335. Or simply fill out the Quality Assurance Form found on this site and mail it in or drop it off to any Sheriff's Office employee. Please include the information you can remember such as the employee's name, the address, date, or any other circumstances about the incident. The employee will be notified of your commendation as will his/her supervisor. A copy of your commendation will also be placed in his/her employee file.

Please feel free to contact the Williamson County Sheriff's Office Internal Affairs Section or a Patrol Supervisor if you should have a specific question or concern.

What happens to my complaint after it is received?

All complaints received by the Sheriff's Office are routed by the severity of the complaint. The most serious types of complaints investigated by the Internal Affairs Section involve allegations such as excessive force, any discharge of firearms, or serious rules violations such as insubordination. Complaints comparatively less serious in nature, such as rude behavior or improper procedure, are forwarded to the individual officer's division for investigation. In every case, the person making the complaint will be notified of the final disposition either by telephone or U.S. Mail.

What is Internal Affairs?

The Williamson County Sheriff's Office maintains a separate unit for receiving and investigating complaints from citizens against Sheriff's Deputies, Corrections Personnel, and Civilian Employees. The Internal Affairs Section is a separate unit, which reports directly to the Sheriff and his Executive Staff of Bureau Chiefs. It is a fact-finding entity and its purpose is three-fold:

1. Protecting the Public: The public has the right to receive fair, efficient, and impartial Law Enforcement. Any misconduct by Sheriffs Office personnel must first be detected, then thoroughly investigated and finally, properly adjudicated to assure the maintenance of these qualities.

2. Protecting of the Sheriff's Office: The Sheriff's Office is often evaluated and judged by the conduct of its individual employees. It is imperative
that the whole organization not be criticized because of the misconduct of a few. An informed public must have confidence that its Sheriff's Office honestly and fairly investigates and adjudicates all allegations of misconduct against its employees.

3. Protecting the Employee: Employees must be protected against false or misinformed allegations of misconduct. This can only be accomplished through a consistently thorough investigative process. Sworn statements submitted to the Internal Affairs Section are notarized and treated in the same manner as testimony in a court of law. Therefore, Aggravated Perjury statutes apply. However, the Internal Affairs Section will investigate any complaint regardless of how it is received.